Job Description
- Manage large amounts of incoming calls
- Scheduling of work and coordinating with workers.
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Have experience working in air-conditioning sector
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Min. GCE O Level
| Months of Contract | 24 Months |
| Starting Month | August |
| Experience Required | 2 Years |
| Qualification Required | O Level |
| No. of Monthly Off | 4 Days |
| Salary Range Per month | 2,600.00 - 3,500.00 (SGD) |
| Location/City | Ubi |
| Other Details |
Overtime Available Tools Provided |