Responsibilities

• Manage the front desk by receiving incoming calls, greeting and attending to customers.
• Inform guests about the availability of tables and direct them to the tables
• Keep records of guests who visit the restaurant.
• Assist customers with answers to queries
• Helping customers understand the product and answering questions about their reservations
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Escort customers to their tables and assist guests with seating arrangement.
• Receive and Handle Customer Feedback.
• Keep updated Restaurant Promotions

Competencies

• Excellent Customer Service Skill
• Strive towards Best Customer Satisfaction
• Patience and customer-oriented approach
• Respond to Customer complaints tactfully and professionally.