Roles & Responsibilities

Responsibilities:

· Attend to phone/emails and enquiries from customers.

· Liaise with customers on new application and/or renewal of Tenancy Agreement.

· Liaise with customers on termination such as deposit refund form, check out of workers.

· Application and renewal of customers’ Tenancy Agreement.

· Liaise with customer on new tenant procedures such as GIRO application, check-in forms.

· Building rapport and developing good relationships with customers.

· Perform administrative duties such as data entry to the Navision, handling emails, faxes, etc.

· Use NAV software for workers check in/out, generate billing summary, print invoices etc

· Constant updating in NAV system (Create customers’ code, add service list, create rooms, Create reservation, etc

· Update weekly marketing report to Management.

· Follow-up & monitor on outstanding payment with customers.

· Update and check outstanding payment data spreadsheet daily or weekly.

· Issuing Tenancy Agreement, IRAS stamping

· Update check-in /out form and workers’ information into NAV system

· Invoicing such as check billing, generate recurring billing, print of invoices from the NAV System.

· Issuing of correspondences to customers such as Termination letter, Billing agreement, New Tenant Letter, Chasing payment letter etc.

· Daily coordination with Dormitory operation teams and provide support to operation team when necessary.

· Provide administrative support to account department

· Maintain inventory of office stationery

· Proper filing to be done

· Support the marketing team in administration aspects when necessary

· Issue quotation on behalf of marketing

· Source quotation from suppliers

· Sales & Marketing- Advertising/Media/Brochures/Website

· Assist Assistant Manager and COO in administrative works.

· Check TSD Occupancy Record upon receiving from operation team on a weekly basis.

· Any other admin works deem necessary

Requirements:

·                  Diploma in any field

·                  Experience in administrative support in dormitory/ property management