Roles & Responsibilities

CUSTOMER SERVICE EXECUTIVE

Duties and Responsibilities

· Carry out duties and projects to support the Sales & Business operations

· Attend to complaints/feedback and put on records for sales issue

· Support sales team on sales letters/quotations/sales contracts/renewal/termination of contracts

· Generate delivery orders, collections notes and sales transaction form

· Filing of documents (contracts, letters, renewed contracts, transaction forms, ISO documents, delivery orders and collections notes)

· Prepare and co-ordinate monthly renewal listings and documents

· Updating of Master List for all contracts

· Preparation of Ad-Hoc reports when required

· Report to Sales/Admin Manager

· Any other tasks as assigned by the superior/management.

Qualification

· “A” Level/ITE/Diploma or equivalent