Roles & Responsibilities

1) Customer service executive is responsible for assembling data,

    analyzing processes and systems, identifying gaps and improvement

    areas and proposing quality improvements.

2) Systematic and analytical, he is required to identify area for service

    quality improvement and perform service quality analysis.

3) He / She is expected to co-ordinate closely with internal and external

    stakeholders to implement better service quality.

4) He / She is expected to handle complaints and ensure prompt and

    effective resolutions to meet customer expectation.

5) Taking ownership of complaint and queries and proactively following

    through to resolution.

6) To provide general and support services different levels when

    required, in line with the functional requirements of the company.

7) Maintain, grow, and build long term relationships with account

    portfolio.